Shipping policy

This Shipping Policy applies to products purchased from VOUFA through https://voufaworld.com/

VOUFA is owned and operated by Fabelleoutfit Fashion Private Limited.

1. Order Processing

We generally aim to process and dispatch confirmed orders within [1–3 BUSINESS DAYS] after successful order confirmation.

Orders placed on Sundays, public holidays or during major sale periods may require additional processing time.

Dispatch timelines are estimates unless expressly stated otherwise.

2. Delivery Areas

We deliver to serviceable postal addresses in India through third-party courier and logistics partners.

If international delivery is offered for a particular destination, the applicable shipping charges, duties, taxes and specific conditions will be communicated at checkout or otherwise before purchase.

Availability of delivery to a particular PIN code or location may change based on courier coverage and operational conditions.

3. Estimated Delivery

After dispatch, orders are generally expected to be delivered within [3–7 BUSINESS DAYS], depending on the destination.

Remote areas, certain regions and locations affected by operational restrictions may require additional time.

Any delivery date displayed on the Platform is an estimate unless specifically represented as guaranteed.

4. Shipping Charges

Applicable shipping charges, if any, will be shown before order confirmation.

We will not add undisclosed shipping charges after an order has been confirmed.

5. Tracking

Where tracking is available, tracking details may be shared by email, SMS, messaging service or through your VOUFA account.

Tracking updates are supplied partly by third-party logistics providers and may occasionally be delayed.

6. Delivery Information

You are responsible for providing a complete and accurate:

·    recipient name;

·    address;

·    PIN code;

·    mobile number; and

·    other information reasonably required for delivery.

Please review these details before confirming your order.

If you identify an error before dispatch, contact Customer Care promptly. We cannot guarantee that an address can be modified once the order has entered fulfilment or shipping.

7. Delivery Attempts

Courier partners may make one or more delivery attempts depending upon their operating procedures.

You may be contacted by the courier to coordinate delivery.

Where an order is returned to VOUFA because of an incorrect or incomplete address, repeated unavailability, refusal of delivery or another customer-attributable reason, any reshipment will be subject to availability and applicable charges disclosed to you.

Nothing in this clause applies where non-delivery occurred because of VOUFA's or its delivery provider's failure.

8. Cash on Delivery

COD may be available for eligible orders, products and locations.

We may reasonably restrict COD based on:

·    order value;

·    serviceability;

·    repeated previous refusal of COD orders;

·    fraud-prevention controls; or

·    courier limitations.

Any COD charge will be disclosed before order confirmation.

9. Delays

Delivery may be delayed by circumstances including:

·    severe weather;

·    natural disasters;

·    transport disruption;

·    strikes;

·    public holidays;

·    governmental restrictions;

·    local disturbances;

·    high-volume sale periods;

·    courier network disruption;

·    force majeure; or

·    incorrect customer information.

Where we become aware of a material delay, we will take reasonable steps to assist you.

Your statutory rights in relation to material or unreasonable delivery delays remain unaffected.

10. Lost Shipments

If tracking indicates that an order may have been lost in transit, contact us at support@voufaworld.com.

We will coordinate with the logistics provider and, once the shipment is reasonably confirmed as lost, arrange an appropriate replacement or refund subject to stock availability and applicable law.

11. Damaged or Tampered Packages

If a package is visibly damaged or tampered with at delivery, where practicable you may refuse delivery and contact VOUFA promptly.

If damage is discovered after accepting the package, contact us within the applicable return period and provide reasonable supporting evidence such as photographs.

An unboxing video can assist our investigation but will not by itself override rights available to you under applicable law.

12. Partial Shipments

Where an order contains multiple products, items may occasionally be shipped separately.

You will not be charged additional shipping merely because VOUFA elects to split an order into multiple shipments unless this was expressly agreed beforehand.

13. Risk of Loss

To the extent required by applicable law and except where otherwise lawfully agreed, responsibility for loss or damage during shipment remains with VOUFA until the product is delivered to you or to a person authorised by you to receive it.

14. Non-Serviceable Orders

If we discover after purchase that an address cannot be serviced, we may contact you for an alternative serviceable address.

If delivery cannot reasonably be arranged, the affected order will be cancelled and any amount paid will be refunded.

15. Contact

For shipping assistance:

VOUFA Customer Care

Email: support@voufaworld.com

Phone: 8796789926

Hours: [CUSTOMER CARE HOURS]