Legal notice

VOUFA | A brand operated by Fabelle Outfit Fashion Private Limited

1. About This Legal Notice

This Legal Notice governs access to and use of the VOUFA website, including its pages, content, product information, digital interfaces and related services (collectively, the “Website”). VOUFA is a brand operated by Fabelle Outfit Fashion Private Limited (“Company”, “we”, “us” or “our”).

By accessing or using the Website, you acknowledge that you have read and understood this Legal Notice and the other policies applicable to your use of the Website, including our Terms & Conditions, Privacy Policy, Shipping Policy and Returns/Refund Policy, as applicable. If you do not agree with the applicable terms, please do not use the Website.

2. Intellectual Property

Unless expressly stated otherwise, the VOUFA name and brand assets, logos, trademarks, product names, product designs, photographs, videos, graphics, illustrations, artwork, written content, page layouts, visual elements, packaging artwork and other materials made available through the Website are owned by, controlled by, or lawfully used by the Company and may be protected by applicable intellectual property laws.

You may access and use Website content solely for lawful personal, non-commercial use and for evaluating or purchasing products from VOUFA. You must not reproduce, copy, modify, adapt, publish, distribute, transmit, sell, license, create derivative works from, scrape, commercially exploit or otherwise use Website content or brand assets without prior written permission, except to the extent expressly permitted by law.

Nothing on the Website grants you any licence or right to use the VOUFA name, trademarks, logos, designs or other intellectual property except as expressly permitted by the Company or applicable law.

3. Product Images, Colours and Descriptions

We make reasonable efforts to present product photographs, colours, dimensions, materials, features and descriptions accurately. However, actual colours may vary depending on lighting, photography, device display settings and other technical factors. Minor variations in texture, grain, finish, stitching and appearance may occur due to the nature of materials and manufacturing processes.

Product availability, specifications, prices, promotional offers and other commercial information may be changed, corrected or withdrawn from time to time. Any such change will not affect an order that has already been validly accepted, except where permitted or required by applicable law.

4. Pricing, Taxes and Orders

Prices and applicable taxes or charges will be displayed or communicated at the relevant point of purchase in accordance with applicable law. The Company may correct genuine typographical, technical or pricing errors. Where an error materially affects an order, the Company may contact the customer to clarify or, where legally permissible, cancel the affected order and provide any refund due.

An order becomes binding on the Company only when it has been accepted/confirmed by the Company through the Website or an order-confirmation communication, subject always to applicable consumer-protection law and the specific terms of the purchase.

5. Third-Party Service Providers

The Website and order fulfilment may involve third-party service providers such as payment processors, logistics and delivery partners, technology providers, analytics providers, communication platforms and other service providers. Their involvement does not transfer the Company's legal responsibility for obligations that cannot lawfully be excluded or limited.

Third-party websites, applications or services linked from the Website may be governed by their own terms and privacy policies. The Company is not responsible for third-party content or policies that it does not control, subject to applicable law.

6. Website Availability and Security

We take reasonable measures to maintain the Website, but we do not guarantee that it will always be available, uninterrupted, secure or free from every error, defect, malicious code or technical issue. Website availability may be affected by maintenance, telecommunications failures, hosting issues, cyber incidents, force majeure events or circumstances beyond our reasonable control.

Nothing in this section excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable Indian law.

7. Acceptable Use

You must not use the Website for any unlawful, fraudulent, abusive or unauthorised purpose. You must not attempt to gain unauthorised access to the Website or its systems, interfere with Website security or operation, introduce malicious code, use automated means to extract material in a manner that is prohibited by law or our policies, impersonate another person, or infringe the rights of the Company or any third party.

8. User-Generated Content

If the Website permits customers to submit reviews, photographs, comments or other content, you remain responsible for the content you submit and must have the rights and permissions necessary to submit it. You must not submit content that is unlawful, defamatory, misleading, infringing, abusive, obscene, discriminatory or otherwise prohibited by applicable law.

Where you submit content to us, you grant the Company the permissions reasonably necessary to host, display, reproduce and use that content for operating, promoting and improving the Website and VOUFA, subject to the terms of the applicable policy and applicable law.

9. Privacy and Personal Data

Personal data collected through the Website is handled in accordance with the VOUFA Privacy Policy and applicable Indian data-protection laws. Depending on the services used, information may be processed by service providers supporting payments, fulfilment, delivery, customer support, security, analytics and communications.

Our privacy practices will be updated as required to reflect applicable law and the actual technologies and service providers used by the Website. Please refer to the Privacy Policy for details about the categories of personal data collected, purposes of processing, sharing, retention, security and applicable data-principal rights.

10. Consumer Rights and Statutory Protections

Nothing in this Legal Notice, the Terms & Conditions, or any other Website policy is intended to exclude, restrict or waive any right, remedy, warranty, guarantee or protection available to a consumer under mandatory applicable law.

Where any provision of a Website policy conflicts with a mandatory provision of applicable law, the mandatory provision will prevail to the extent of the conflict.

11. Grievance Redressal

Customers may raise complaints or grievances using the customer-care and grievance-officer details displayed on the Website. We will handle grievances in accordance with applicable law and our internal grievance-redressal process.

Where applicable under the Consumer Protection (E-Commerce) Rules, 2020, the grievance officer's acknowledgement and redressal timelines will be followed. The Company's customer-care and grievance details should remain current and accessible on the Website.

For an effective complaint, customers should provide the order number, registered contact details, a description of the issue, relevant photographs/documents where appropriate, and the remedy requested.

12. Returns, Refunds, Cancellations and Shipping

Returns, refunds, cancellations, exchanges, delivery timelines and related charges are governed by the specific VOUFA policies displayed on the Website. Customers should read those policies before placing an order.

Nothing in those policies is intended to remove statutory consumer rights or remedies that apply to a particular transaction.

13. No Unlawful Exclusion of Liability

To the maximum extent permitted by applicable law, the Company will not be responsible for indirect or consequential losses arising solely from a customer's unauthorised use of the Website or from circumstances beyond the Company's reasonable control. However, this clause does not exclude or limit liability where such exclusion or limitation is prohibited by applicable law, including rights and remedies available to consumers.

Nothing in this Legal Notice excludes liability for matters that cannot legally be excluded or limited, including liability that applicable law expressly makes non-excludable.

14. Changes to this Legal Notice

We may update this Legal Notice from time to time to reflect changes in our business, Website functionality, service providers or applicable law. The revised version will be posted on the Website with an updated effective date. Continued use of the Website after an update will be subject to the revised notice, to the extent permitted by applicable law.

15. Governing Law and Dispute Resolution

This Legal Notice and the use of the Website are governed by the laws of India, subject to applicable mandatory consumer-protection, data-protection and other statutory rights.

Nothing in this Legal Notice is intended to prevent a consumer from exercising any statutory right to approach a competent court, consumer commission, regulator or other authority having jurisdiction under applicable law. Any contractual dispute that is legally capable of being subject to a jurisdiction clause may be brought before a court having jurisdiction under applicable law.

16. Severability

If any provision of this Legal Notice is found to be invalid, unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to operate, unless applicable law requires otherwise.

17. Entire Website Framework

This Legal Notice should be read together with the Website's Terms & Conditions, Privacy Policy, Shipping Policy, Returns/Refund Policy and any other policy expressly incorporated into the Website. Each policy addresses a different aspect of the customer relationship. In case of conflict, mandatory applicable law will prevail.

18. Contact for Legal Notices

Legal correspondence may be sent to:

Fabelle Outfit Fashion Private Limited
Brand: VOUFA
Registered Office: Shop No. FF-82,1st Floor ,SS Omnia, Sector -86 Gurugram Haryana 122004
Email: support@voufaworld.com
Attention: