Privacy policy

Fabelleoutfit Fashion Private Limited ("VOUFA", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Indian law.

This Privacy Policy explains how information is collected, used, stored, shared and protected when you access https://voufaworld.com/, purchase VOUFA products, communicate with us or otherwise interact with our services.

1. Who Controls Your Information

The entity responsible for the operation of VOUFA is:

Fabelleoutfit Fashion Private Limited

Registered Office:

Email: support@voufaworld.com

Phone: 8796789926

For purposes of applicable data-protection law, Fabelleoutfit Fashion Private Limited acts as the relevant body corporate and, where applicable, Data Fiduciary in relation to personal data processed by VOUFA.

2. Information We May Collect

Depending upon how you interact with VOUFA, we may collect:

Identity and Contact Information

Such as:

·    name;

·    telephone/mobile number;

·    email address;

·    billing address;

·    shipping address; and

·    account information.

Transaction and Order Information

Such as:

·    products purchased;

·    order number;

·    order value;

·    payment status;

·    delivery details;

·    returns;

·    exchanges;

·    refunds;

·    warranty claims; and

·    customer-service history.

Payment-Related Information

Payments may be processed by third-party payment gateways, banks or payment service providers.

We may receive limited payment-related information such as transaction identifiers, payment status, payment method and fraud-risk indicators.

We do not ordinarily store your full debit/credit card number, CVV, UPI PIN, card PIN or banking password.

Device and Technical Information

We may automatically collect information such as:

·    IP address;

·    browser type;

·    device type;

·    operating system;

·    device identifiers;

·    approximate location derived from IP;

·    referring URLs;

·    pages viewed;

·    interaction events; and

·    date and time of access.

Communications

We may collect information contained in emails, customer-support requests, chats, telephone communications, social-media messages, reviews or other communications you send to us.

Marketing Information

Where applicable, we may record:

·    marketing preferences;

·    campaign interactions;

·    email engagement;

·    SMS or messaging engagement;

·    advertising interactions; and

·    consent or opt-out preferences.

Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage and similar technologies as described in our Cookie Policy.

3. How We Collect Information

Information may be collected:

·    directly from you;

·    through the Platform;

·    when you place or return an order;

·    when you contact customer support;

·    through cookies and similar technologies;

·    through service providers assisting us;

·    from payment processors;

·    from courier or logistics providers;

·    from fraud-prevention providers; and

·    from publicly available or legally permitted sources.

4. Purposes of Processing

We may process personal information for purposes including:

Order Fulfilment

To:

·    process orders;

·    receive payment confirmations;

·    arrange shipment and delivery;

·    communicate order status;

·    process returns, exchanges and refunds; and

·    handle warranty claims.

Customer Support

To respond to queries, complaints, requests and grievances.

Account Administration

To establish, authenticate, maintain and secure customer accounts.

Fraud and Security

To detect, investigate and prevent fraudulent transactions, account misuse, cyber-security incidents and other unlawful activities.

Platform Operation

To operate, maintain, troubleshoot, secure and improve our website and services.

Personalisation and Analytics

To understand how customers interact with VOUFA, evaluate Platform performance and improve our products, services and customer experience.

Marketing

Where permitted by applicable law and based on applicable permissions, we may use contact information to communicate:

·    product launches;

·    offers;

·    promotions;

·    abandoned-cart reminders;

·    back-in-stock alerts;

·    newsletters; and

·    other VOUFA marketing communications.

You may opt out of promotional communications using the unsubscribe or opt-out mechanism provided in the communication or by contacting us.

Transactional communications relating to orders, payments, security, returns or service requests may continue even where you opt out of marketing.

Legal and Regulatory Compliance

To:

·    comply with tax, accounting and corporate obligations;

·    respond to lawful government or court requests;

·    establish or defend legal claims;

·    maintain records required by law; and

·    comply with consumer-protection, data-protection and other regulatory requirements.

5. Consent and Lawful Processing

Where applicable law requires consent, we will seek consent in a manner intended to be clear and appropriate to the purpose of processing.

Where processing is undertaken on another lawful basis recognised by applicable law, we may process personal data without seeking separate consent where legally permitted.

Where processing is based on consent, you may withdraw that consent through the mechanism made available by us, subject to applicable law.

Withdrawal of consent does not affect processing that was lawful before withdrawal and may affect our ability to provide services that necessarily require the relevant information.

6. Data Minimisation

We seek to collect personal information that is reasonably necessary for the purposes for which it is processed.

Please do not send us sensitive information that is not necessary for the transaction or request concerned.

7. Sharing of Personal Information

We may disclose personal information to service providers where reasonably necessary for legitimate business and operational purposes, including:

E-Commerce and Technology Providers

Providers that host, maintain or support our website, databases, order-management systems and technical infrastructure.

Payment Providers

Payment gateways, payment aggregators, banks and other financial service providers involved in processing payments and refunds.

Logistics Providers

Courier, shipping, warehousing and fulfilment companies that require delivery information to fulfil orders.

Communications Providers

Email, SMS, telephone, WhatsApp or similar communication-service providers used to send transactional or permitted marketing communications.

Analytics and Advertising Providers

Analytics, measurement and advertising providers where such processing is permitted and consistent with your applicable preferences or consent.

Professional Advisers

Lawyers, accountants, auditors, consultants, insurers and other advisers who require information to provide professional services.

Government and Regulatory Authorities

Where disclosure is required or permitted by applicable law, court order, governmental request or regulatory obligation.

Corporate Transactions

Information may be disclosed in connection with a legitimate merger, acquisition, restructuring, financing or sale of all or part of our business, subject to appropriate confidentiality and legal safeguards.

We do not authorise service providers to use personal information for purposes unrelated to the services they provide to us except where independently permitted by law.

8. International Processing

Some technology or service providers may process information using infrastructure located outside India.

Where personal information is transferred or processed outside India, we will seek to do so only where permitted under applicable law and subject to appropriate contractual, technical or organisational safeguards.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and thereafter as required or permitted for:

·    legal compliance;

·    accounting and tax records;

·    fraud prevention;

·    warranty administration;

·    dispute resolution;

·    contractual obligations; and

·    establishment or defence of legal claims.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it, subject to applicable legal obligations.

10. Security

We implement reasonable technical, organisational and administrative measures intended to protect personal information against unauthorised access, misuse, alteration, loss, destruction or disclosure.

These measures may include, as appropriate:

·    access controls;

·    authentication procedures;

·    encryption or secure transmission;

·    network and system security;

·    restricted employee access;

·    vendor controls;

·    monitoring;

·    backups; and

·    incident-management procedures.

No online system can be guaranteed to be completely secure. You should also take reasonable steps to protect your passwords, devices and accounts.

11. Personal Data Breaches

Where a personal-data breach occurs, we will investigate and respond in accordance with applicable law.

Where legally required, affected individuals and/or the competent authority will be notified in the manner and within the timeframe prescribed by applicable law.

12. Your Rights

Subject to applicable law and the commencement of relevant statutory provisions, you may have rights concerning your personal data, including rights to:

·    obtain information about processing;

·    request correction of inaccurate information;

·    request completion or updating of information;

·    request erasure where legally available;

·    withdraw consent where processing depends upon consent;

·    submit a grievance;

·    nominate another person to exercise applicable rights in circumstances recognised by law; and

·    approach the competent authority where statutory conditions are satisfied.

To exercise an applicable right, contact:

Email: support@voufaworld.com

We may reasonably verify your identity before acting on a request.

Rights may be subject to exceptions, retention obligations and other conditions prescribed by applicable law.

13. Marketing Choices

You may stop receiving promotional emails by using the unsubscribe link included in the communication.

For SMS, messaging or other channels, follow the applicable opt-out instructions or contact us.

Opting out of marketing does not prevent us from sending essential transactional, security, account or order-related communications.

14. Cookies

We use cookies and related technologies for purposes described in our Cookie Policy.

Where required, you may be able to manage non-essential cookies through our cookie-consent interface or browser settings.

15. Children's Privacy

The Platform is intended primarily for persons capable of entering into transactions under applicable law.

Persons under 18 should not independently provide personal data or make purchases through the Platform without the involvement of a parent or lawful guardian.

Where applicable law requires verifiable parental consent for processing personal data relating to a child, we will implement such measures when the relevant requirement applies.

16. Third-Party Websites

The Platform may contain links to third-party websites.

This Privacy Policy does not govern independent third-party websites or services. You should review their privacy notices before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law, technology, business practices or our services.

The revised policy will be posted on the Platform with an updated "Last Updated" date.

Where applicable law requires additional notice or consent for a material change, we will take appropriate steps.