Refund policy

We want customers to receive VOUFA products in the condition and form in which they were represented.

This policy explains the voluntary return and exchange facility offered by VOUFA in addition to rights available under applicable Indian law.

1. Return Window

Unless a different return condition is clearly disclosed on the relevant product page before purchase, you may request an eligible return within [7 DAYS] from the date the product is delivered.

A return request must be initiated within this period through support@voufaworld.com or Customer Care.

2. Conditions for Standard Returns

For a standard return based on preference, fit, colour choice or change of mind, the product must ordinarily:

·    be unused;

·    be unworn;

·    be unwashed;

·    be unaltered;

·    remain in resalable condition;

·    have original tags attached;

·    include original accessories and components; and

·    be returned with original packaging to the extent reasonably possible.

We reserve the right to decline a voluntary change-of-mind return where the returned product has been used, materially damaged after delivery or altered by the customer.

This does not affect claims relating to defects, incorrect products or other statutory rights.

3. Defective, Damaged or Incorrect Products

Please contact us promptly if you receive a product that is:

·    defective;

·    damaged in transit;

·    materially different from the product ordered;

·    missing material components;

·    incorrect; or

·    not substantially consistent with its advertised characteristics.

We may request photographs, order details and other reasonable information required to verify the issue.

Where a product is established to be defective, damaged, incorrect, spurious or materially inconsistent with its description, VOUFA will provide an appropriate remedy in accordance with applicable law, which may include replacement, exchange, repair where appropriate or refund.

Return or reverse-shipping costs for an accepted claim caused by VOUFA, a manufacturing defect or an incorrect/damaged shipment will be borne by VOUFA.

4. Items Not Eligible for Voluntary Change-of-Mind Return

The following may be excluded from voluntary change-of-mind returns where the exclusion was clearly disclosed before purchase:

·    personalised or customised products;

·    products specifically marked "Final Sale" or "Non-Returnable";

·    products damaged through misuse after delivery;

·    products altered by or on behalf of the customer; and

·    complimentary products or gifts where no separate consideration was paid.

An exclusion from voluntary returns does not remove legal remedies applicable to defective, damaged, spurious, incorrectly supplied or materially misdescribed products.

5. Exchanges

Eligible products may be exchanged within [7 DAYS] of delivery, subject to:

·    product condition requirements;

·    availability of the requested replacement; and

·    applicable product-specific restrictions.

If the requested replacement is unavailable, we may offer another eligible product, store credit where you agree to it, or a refund in accordance with this policy.

Any difference in price between exchanged products will be handled before completion of the exchange.

6. How to Request a Return or Exchange

To initiate a request, contact:

Email: support@voufaworld.com

Phone: 8796789926

Please provide:

·    order number;

·    product concerned;

·    reason for the request; and

·    photographs where the request involves damage, defect or an incorrect product.

Once approved, we will provide return instructions or arrange reverse pickup where available.

Products should not be sent to an address without following the return instructions provided by VOUFA.

7. Reverse Pickup

Reverse pickup is subject to courier availability at your PIN code.

Where reverse pickup is unavailable, we may request that you send the product to a designated return address.

For accepted defective, damaged or incorrect-product claims attributable to VOUFA, reasonable return-shipping costs will be borne or reimbursed by VOUFA.

For voluntary change-of-mind returns, return-shipping or reverse-logistics charges may apply only if permitted by law and clearly disclosed in the applicable purchase or return terms.

8. Inspection

Returned products may undergo a reasonable quality inspection.

Inspection is intended to verify:

·    identity of the returned item;

·    condition;

·    tags and accessories;

·    whether the item shows signs of use or customer-caused damage; and

·    where relevant, the reported defect or issue.

A voluntary return that does not satisfy the applicable return conditions may be declined.

Inspection will not be used to deny legitimate statutory claims concerning defects or non-conforming products.

9. Refunds

Once an eligible refund is approved, it will be initiated within [REFUND PROCESSING PERIOD, e.g. 5–7 BUSINESS DAYS].

For prepaid transactions, refunds will ordinarily be sent to the original payment method wherever technically possible.

After VOUFA initiates the refund, additional time may be required by your bank, card issuer or payment service provider to credit the amount.

For COD orders, we may request bank-account, UPI or other appropriate details necessary to process the refund securely.

We will never request your UPI PIN, card PIN, CVV or banking password to process a refund.

10. Refund Amount

For an accepted full return, the refund will ordinarily include the price paid for the returned product.

Original shipping or COD charges associated with a voluntary change-of-mind return may be non-refundable where this was clearly disclosed before purchase and is permitted by applicable law.

Where the return results from a defective, damaged, incorrect or materially misdescribed product attributable to VOUFA, appropriate shipping charges will also be refunded or borne by VOUFA as required.

11. Promotional Orders

Where a discount applied to multiple products or depended on a minimum order value, returning part of an order may require recalculation of the promotion.

Any recalculation will be based on the promotion terms disclosed at the time of purchase and will not be used to impose undisclosed penalties.

If a complimentary gift formed part of a conditional promotion, we may require the gift to be returned when the qualifying purchase is returned, provided this condition was appropriately disclosed.

12. Order Cancellation by Customer

You may request cancellation before the order has been dispatched.

If cancellation is successfully processed before dispatch, any amount already paid will be refunded.

Once an order has been dispatched, cancellation may no longer be technically possible. You may instead use the applicable return process after delivery if the product is eligible.

VOUFA does not impose a cancellation fee merely because a consumer cancels an order after confirmation where doing so would be inconsistent with applicable e-commerce law.

13. Cancellation by VOUFA

VOUFA may cancel an order where reasonably necessary because of:

·    product unavailability;

·    an obvious pricing or listing error;

·    payment failure;

·    inability to verify a transaction;

·    suspected fraud;

·    delivery restrictions;

·    legal restrictions;

·    operational impossibility; or

·    force majeure.

Where VOUFA cancels a prepaid order, the amount paid for the cancelled portion will be refunded.

14. COD Refusal and Repeated Failed Deliveries

Repeated unjustified refusal of confirmed COD orders may result in restriction of COD availability for future orders as a reasonable fraud and logistics-control measure.

This does not prevent you from exercising legitimate cancellation, return or consumer rights.

15. Refund to Store Credit

We will not substitute store credit for a monetary refund where applicable law entitles you to a monetary refund unless you voluntarily agree to receive store credit.

16. Consumer Rights

This policy does not restrict or exclude remedies available to consumers under the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020 or other applicable law.

Where there is a conflict between this voluntary policy and a mandatory legal requirement, the mandatory legal requirement will prevail.

17. Contact

Return and refund queries:

VOUFA Customer Care

Email: support@voufaworld.com

Phone: 8796789926